Frequently Asked Questions

Tickets

How do I receive my tickets? 

Your tickets will be sent to your email account following your payment being processed. This is usually automatic, but can be delayed during busy periods.

I have purchased tickets but not received them. How do I resolve this? 

Please check any junk email folders for your tickets – if you think you have used an incorrect/out of use email address, please contact us directly and we can amend this for you. At every event we keep a list of ticket-holders, so if you have lost or misplaced your tickets, please bring along a form of ID and an order confirmation – we will be able to find your order from this information.

I have bought tickets for an event, but can no longer attend. Can I get a refund?
If you are unable to attend an event, please contact us as soon as possible. In most cases, tickets can be refunded up to 48 hours before the start of the event, but this is subject to the event itself. When contacting us to request a refund, please give the name of the booking party and your order number.

An event I wanted to attend has now sold out – what can I do?
If an event you are looking to attend has sold out, please add your name to the waiting list by using the form on the event page. If tickets are cancelled, returned, or more seats are added to a venue, we will contact waiting list to offer priority booking. Occasionally we are able to host additional screenings depending on demand.

Can I purchase tickets on the door?

Wherever possible we will offer tickets to be purchased on the door*, depending on the nature of the venue and  the remaining capacity. However, we cannot guarantee this will be the case and make a decision on an event-by-event basis. You can buy tickets via our website and our ticketing partner Wriggle up until the start of any of our events, as long as they’re not sold out.

*additional charges may apply

Concessions

What concessionary rates do you offer?

Where possible, we offer concessionary rates to Under 16s, Students, Over 65s, NHS/Emergency Service workers, and members of the Armed Forces. At the event, you may be required to show Valid ID or proof of occupation. If this is not provided, additional charges may apply.

Are your events suitable for children?

We host a wide range of events for all ages throughout the year. Many of these are family events, but we do screen events that are only open to over eighteens. We ask that parents use their own judgement when looking through our festival programme, and note the ratings of the films that we show.

Events for adults will be marked as such, and ID may be required at the venue. Our stewards have the right to refuse entry to anybody they believe to be under the minimum age requirements.

I am attending an over-18s event. Should I bring ID? 

Yes – we operate a Challenge -25 policy and will ask for proof of age if necessary. Unfortunately if you cannot produce a valid ID, we will be unable to permit entry to the event, and will not be able to issue a refund.

 

Accessibility

Are your events accessible for disabled guests?

Bristol Film Festival visits venues across the city, and therefore accessibility will vary from event to event. Specific information is provided on the ‘Important Information’ tab of each event. Please contact us directly if you have any further questions.

If you have specific access requirements, or require seating in a specific location, please contact us directly to arrange.

Do you offer complimentary tickets for carers? 

Yes – for the majority of our events, complimentary tickets for necessary carers for disabled guests.  Documents demonstrating eligibility may be required – if these cannot be produced, additional charges may apply. Documents we accept include:

  •  Front page of DLA / PIP (no specific rate)
  • Credability’s Access Card (with a plus one symbol)
  • Letter from a GP/NHS consultant
  • CEA card

Do you host subtitled screenings?

Please read the ‘Important Information’ tab on each event page to check if individual film’s are screened with subtitles. If you have any queries or suggestions about subtitled films, please get in touch with us.

 

Venues

I have a question about a specific event/venue. 

We recommend checking information about the venue on event specific pages – we will include any venue or event specific information on the ‘Important Information’ tab.

What time should I arrive for an event? 

Every event has a ‘Doors’ time stated on the event page. This is when we will start admitting guests. Additionally, there are film start and end times listed on the website. Please note these are approximate- we aim to start and finish within ten minutes of these times.

Do I need to bring seating to your events?

Seating is provided at our events, unless stated otherwise on the event page. If you are unsure, please contact us. In some cases, add-on premium seating is available to purchase at an additional cost.

Are food and drink permitted at your events?

Bristol Film Festival takes place in a number of venues throughout the city. Therefore, food and drink policies vary. In several venues, licensing laws mean that only food and drink purchased on the premises is permitted in the venue. Our ‘Important Information’ tab on each event page will advise on each specific event. Please respect individual policies regarding food and drink – they are in place for a reason!

 

Other

How do I find out more about Bristol Film Festival events?
If you would like more information about our events, you can subscribe to our mailing list using the form below. You can also find out more on Facebook, or follow us on Twitter.