How do I receive my tickets?
Your tickets will be sent to your email account following your payment being processed. This is normally automatic, but can be delayed during busy periods. If you are concerned, please feel free to get in touch to confirm.
I have purchased tickets but not received them. How do I resolve this?
Please check any junk email folders for your tickets – if you think you have used an incorrect/out of use email address
We are currently experiencing delays between some Paypal payments being made and tickets being sent out. If you have paid via Paypal and not received your tickets, please bring along your Paypal receipt to the event in question – we will be able to find your booking on our system from this alone.
I have bought tickets for an event, but can no longer attend. Can I get a refund?
If you are unable to attend an event, please contact us as soon as possible. In most cases, tickets can be refunded up to 48 hours before the start of the event, but this is subject to the event itself. When contacting us to request a refund, please give the name of the booking party and your order number.
An event I wanted to attend has now sold out – what can I do?
If an event you are looking to attend has sold out, please add your name to the waiting list by using the form on the event page. If tickets are cancelled, returned, or more seats are added to a venue, we will contact waiting list to offer priority booking. Occasionally we are able to host additional screenings depending on demand.
Can I purchase tickets on the door?
Wherever possible we will offer tickets to be purchased on the door*, depending on the nature of the venue and the remaining capacity. However, we cannot guarantee this will be the case and make a decision on an event-by-event basis. You can buy tickets via our website and our ticketing partner Wriggle up until the start of any of our events, as long as they’re not sold out.
*additional charges may apply
What concessionary rates do you offer?
Concessionary rates are available to under-18s, students, and over 65s, for the majority of our events. Students will need to provide a valid student ID.
I have a question about a specific event/venue.
We recommend checking information about the venue on event specific pages – we will include any venue or event specific information on the ‘Important Information’ tab.
When should I arrive at the venue to be in good time for an event?
Every event has an advertised ‘Doors’ time on the event page. This is approximately when we will begin admitting guests into the venue, so arriving five to ten minutes before this should be ample. There are also start and end times listed on the website for the film. Please note these are approximations – we aim to start and finish within ten minutes of these times.
Do I need to bring seating to your events?
Seating is provided at our events, unless stated otherwise on the event page. If you are unsure, please contact us.
Are food and drink permitted at your events?
Bristol Film Festival takes place in a number of venues throughout the city; food and drink policies vary as a result. Many of our venues permit food, but there are some that do not. In some cases, only food and drink purchased on the premises will be permitted, due to licensing stipulations. Please respect individual policies regarding food and drink – they are in place for a reason!
Are your events suitable for children?
We try our best to put on a wide range of events for all ages. Many of these are family events, but we do screen events that are only open to over eighteens. We ask that parents use their own judgement when looking through our festival programme, and note the ratings of the films that we show. If an event is only suitable for an adult audience, this will be clearly noted on the event page, and will be enforced at the venue. All our stewards have the right to refuse entry to anybody they believe to be under the minimum age requirements.
I am attending an over-18s event. Should I bring ID?
Yes – we operate a Challenge -25 policy and will ask for proof of age if necessary. Unfortunately if you cannot produce a valid ID, we will be unable to permit entry to the event, and will not be able to issue a refund.
Are your events accessible for disabled guests?
Bristol Film Festival takes place at a wide variety of locations across the city, and therefore accessibility will vary from event to event. If you are unsure, please get in contact with us, or check the individual event page – we will be more than happy to assist wherever we can. A necessary carer of a paying disabled guest is entitled to complimentary admission; please contact us at the time of booking and inform us of the names of both parties.
How do I become a Bristol Film Festival volunteer?
We are always looking for new volunteers and would love for you to get involved.
If you are looking for a general volunteering role, please see the volunteering tab above.
I would like to submit a film to your festival, how do I go about it?
We are currently not accepting submissions for our but please check back soon for more information. Please note that we currently only accept films which have a demonstrable link to Bristol and the South West. We do not charge a submission fee.
How do I find out more about Bristol Film Festival events?
If you would like more information about our events, you can subscribe to our mailing list using the form below. You can also find out more on Facebook, or follow us on Twitter.